Shipping policy

This logistics policy applies to all orders shipped from our U.S. Shopify store (RANGELABUSA.COM), covering delivery destinations, timelines, costs, tracking, return and exchange logistics, and related matters. Please review this policy before placing an order.

1. Delivery Destinations

Currently, we deliver to all 50 states in the United States, including Alaska and Hawaii. Except as specifically stated on the store page, we do not provide international shipping services for the time being.

2. Order Processing Time

  • For non-personalized products (hats and ceramic mugs): After payment confirmation, orders are usually processed within 1-2 business days.
  • For personalized engraved water bottles (14oz Insulated Water Bottles with Straw, 45oz Insulated Water Bottles with Straw, 17oz Insulated Water Bottles): Due to the customization process, additional processing time is required. Orders for such products are typically processed within 3-5 business days after payment confirmation and approval of the design proof (if applicable).
Note: Business days refer to Monday to Friday, excluding U.S. federal holidays and weekends.

3. Delivery Methods and Delivery Timelines

We cooperate with major U.S. courier companies (such as USPS, UPS, and FedEx) to ensure reliable delivery. The available delivery methods and estimated delivery timelines are as follows:
  • Standard Delivery: Expected to be delivered within 3-7 business days after the order is shipped. This is the default delivery method for most orders.
  • Express Delivery: Expected to be delivered within 2-3 business days after the order is shipped. This option is available at checkout for an additional fee.
Note: Delivery timelines are estimates provided by the courier companies and may be affected by factors beyond our control, such as weather conditions, transportation delays, or peak seasons. We are not liable for delays caused by the courier companies.

4. Delivery Costs

Delivery costs are calculated based on the weight and dimensions of the package, the delivery destination, and the selected delivery method. The specific delivery cost will be displayed on the checkout page before you make the payment.
  • For orders that reach a certain minimum purchase amount (as specified on the store page from time to time), we may offer free standard delivery service. This offer is subject to change without notice.
  • Additional fees may apply for delivery to remote areas, Alaska, or Hawaii. These fees will be clearly indicated at checkout.

5. Order Tracking

After the order is shipped, we will send a shipping confirmation email containing a tracking number and a link to track the package through the courier company's website. You can also log in to your account on our Shopify store (RANGELABUSA.COM) and go to the "Orders" section to check the order status and tracking information.

6. Address Accuracy

It is your responsibility to provide a complete and accurate delivery address during checkout. We are not responsible for orders delivered to incorrect addresses due to the information provided by you. If a package is returned to us due to an invalid or incomplete address, you may be required to pay an additional delivery fee for re-delivery.

7. Lost or Damaged Packages

  • If the courier company shows that the package has been delivered but you have not received it, please contact the courier company directly to file a claim. We will assist in providing necessary order details, but the responsibility for investigating lost deliveries lies with the courier company.
  • If the package arrives damaged, please contact our customer service team (email: support@rangelabusa.com) within 48 hours of delivery and provide clear photos of the damaged package and product. We will arrange for a replacement or refund in accordance with the After-Sales Policy.

8. Return and Exchange Logistics

8.1 Return Address

For approved returns or exchanges, please send the products to the following address: Black Clouds Inc, 2015 Saybrook Ave, Commerce, California 90040, United States. Please clearly mark your order number on the package.

8.2 Return Costs

  • For returns or exchanges due to quality issues (as defined in the After-Sales Policy), after approval, we will provide a prepaid shipping label, and the return costs will be borne by us.
  • For returns or exchanges due to non-quality issues (as permitted in the After-Sales Policy), the return costs will be borne by you. It is recommended to use a trackable delivery method, as we are not responsible for packages lost during the return process.

8.3 Processing Time for Returns and Exchanges

After receiving your returned package, we will inspect the products within 3-5 business days. For valid returns, a refund will be processed within 1-2 business days after inspection, and the funds will be returned to your original payment method. For valid exchanges, after inspection, we will ship the replacement product within the standard processing time (see Section 2).

9. International Shipping (If Applicable)

Currently, we do not provide international shipping. For updates on international shipping services, please check our store page (RANGELABUSA.COM) or contact the customer service team.
If you have any questions about our logistics policy, please contact us at support@rangelabusa.com.