Refund policy

Welcome to RANGELAB! To ensure you have clear after-sales guidelines during your shopping experience, we have formulated the following after-sales policy, covering returns, exchanges, refunds and related matters. Please read it carefully before making a purchase. If you have any questions, please feel free to contact our customer service team.

1. Scope of Application

This after-sales policy applies to all products purchased from our Shopify store (in the United States, store address: RANGELABUSA.COM), including 14oz Insulated Water Bottles with Straw, 45oz Insulated Water Bottles with Straw, 17oz Insulated Water Bottles that support personalized engraving, as well as hat series and ceramic mug series that do not support personalized customization.

2. After-Sales Policy for Water Bottles with Personalized Engraving

(1) Return Rules

  1. Non-quality Issues: Since personalized engraved water bottles are custom-made products, according to relevant U.S. laws and industry practices, returns are not supported for non-quality issues. If you wish to return the product due to personal reasons (such as dislike, inappropriate size, changes in personal aesthetics, etc.), we will not accept it.
  1. Quality Issues: If the received personalized engraved water bottle has quality problems, such as blurred engraving, wrong engraving, missing patterns, material damage, insulation performance not meeting the description, etc., you have the right to apply for a return. Please contact our customer service team within 14 days of receiving the product and provide clear photos or videos as evidence. After our verification and confirmation, we will handle the return procedures for you.

(2) Exchange Rules

  1. Quality Issues: When the personalized engraved water bottle has the above-mentioned quality problems, after you put forward the exchange request and it is confirmed by us, we will remanufacture and send you a brand-new water bottle with correct engraving. The round-trip shipping costs will be borne by us.
  1. Non-quality Issues: Exchanges are not supported for non-quality issues. Thank you for your understanding.

(3) Refund Rules

  1. Quality Issues: For personalized engraved water bottles confirmed to have quality problems, after you return the product and we receive it and check it correctly, we will provide you with a full refund, and the refund will be returned to your payment account in the original way.
  1. Other Situations: Except for the above-mentioned quality problems, no refunds are supported.

3. After-Sales Policy for Hats and Ceramic Mugs (Not Supporting Personalized Customization)

(1) Return Rules

  1. Non-quality Issues: Within 30 days of receiving the product, if the product is unused and remains in its original packaging and condition, you can apply for a return. The return shipping cost shall be borne by you. After we receive the returned product and check it correctly, we will handle the return procedures for you.
  1. Quality Issues: If the received hat or ceramic mug has quality problems, such as material damage, pattern falling off, cracks on the mug, etc., you can contact customer service within 30 days of receiving the product and provide relevant evidence. After confirmation, we will handle the return procedures for you, and the round-trip shipping costs will be borne by us.

(2) Exchange Rules

  1. Non-quality Issues: Within 30 days of receiving the product, if the product is unused and remains in its original state, you can apply for an exchange (limited to the same product with different sizes, colors, etc.). The return shipping cost and the shipping cost for re-sending shall be borne by you.
  1. Quality Issues: When the product has the above-mentioned quality problems, after you put forward the exchange request and it is confirmed by us, we will send you a brand-new product, and the round-trip shipping costs will be borne by us.

(3) Refund Rules

  1. Non-quality Issues: Under the conditions that meet the above non-quality issue return requirements, after we receive the returned product and check it correctly, we will provide you with a full refund, and the refund will be returned to your payment account in the original way.
  1. Quality Issues: For products confirmed to have quality problems, after you return the product and we check it correctly, we will provide you with a full refund, and the refund will be returned to your payment account in the original way.

4. After-Sales Application Process

  1. Log in to our Shopify store (RANGELABUSA.COM), enter "My Account" and find the relevant order.
  1. Click "Contact Customer Service", explain your after-sales needs (return, exchange or refund) and reasons to us, and provide relevant evidence (such as photos, videos, etc.) as required.
  1. Our customer service team will reply to your application within 24-48 hours.
  1. If the application is approved, you need to return the product to the designated address according to the guidelines of the customer service (if necessary) and provide the tracking number.
  1. After we receive the product and pass the inspection, we will carry out refund, exchange and other operations as agreed.

5. Dispute Resolution

If you cannot reach an agreement with us on after-sales issues, you can solve them through the following ways:
  1. Continue to communicate and negotiate with our customer service team to find a solution acceptable to both parties.
  1. Complain to local U.S. consumer protection agencies (such as FTC, state attorney general's office).
  1. Sue through the small claims court if eligible.

6. Other Instructions

  1. This after-sales policy complies with relevant U.S. consumer protection laws. For any unforeseen matters, it will be implemented in accordance with relevant legal provisions.
  1. We reserve the final right to interpret this after-sales policy. If there are any adjustments, they will be updated in a timely manner on the store page (RANGELABUSA.COM). Please pay attention to it.
Thank you for your trust and support to RANGELAB! If you have any questions, please feel free to contact us:
Customer Service Email: support@rangelabusa.com
Working Hours: Monday to Friday, 9:00-18:00 Los Angeles local time (excluding holidays)